Refund Policy

Premium readings, Destiny Deck packs, keepsake exports, extra fortunes and deep-dive decision explorations are digital goods generated for you on purchase.

• Generated or unlocked content is non-refundable once it has been generated or unlocked for your account, because it can't be “returned.”
• Not yet accessed? If you purchased by mistake and haven't opened or generated the item, email us within 14 days and we'll refund it in full.
• Something broke. If a purchase fails to generate, arrives blank or doesn't unlock what it should, tell us — we'll regenerate it free or refund it in full, your choice.
• Duplicate charges are refunded in full, no questions asked.

• Cancel anytime. Cancelling stops all future charges. Your benefits — unlimited readings, affirmations, journal, planner, coaching — remain active until the end of the period you already paid for. We don't issue partial refunds for unused time within a period, since access continues through it.
• First 14 days: if a new membership isn't what you expected and you've made little or no use of paid features, write to us within 14 days of the charge and we'll refund it in full.
• Renewals: forgot to cancel before a renewal? Tell us within 14 days of the renewal charge and, if you haven't meaningfully used the benefits since, we'll refund it and end the membership.
• Upgrades are prorated automatically — you pay only the difference for the rest of your current period, so there's nothing to refund there.

Free daily draws, the short daily affirmation, the first layer of decision exercises and free deck previews cost nothing and are never charged. Every tenth reading export is free as part of our regular pricing — that's a discount, not a refund, and paid exports already made aren't converted retroactively.

Email jeremy.harbison@harbisonconsultancygroup.com with the email on your account, the date and amount of the charge, and one line about what went wrong. We review every request by hand.

• We aim to respond within 2 business days.
• Approved refunds go back to your original payment method via Stripe.
• Allow 5–10 business days for the credit to appear, depending on your bank.

Please contact us before filing a chargeback — we can usually resolve it faster, and refunds issued through chargebacks may result in account closure. Accounts that abuse the refund process (repeated purchase-refund cycles of generated content) may be limited.

Related pages: Terms of Service · Privacy Policy